The Kempinski Hotel San Lawrenz, have announced that they were recently chosen as an Expedia Insiders’ Select hotel, an annual award which recognises the very best hotels, as judged by the experiences of customers of Expedia, the world’s leading online travel company.

The Expedia Insiders’ Select programme is in its third year and includes just one percent of all hotels offered on Expedia. Criteria on which the award is based include consistently superior service, exceptional guest experience and notable value. "We are delighted with this award. Today the quality of service that travellers receive ranks high among the most important aspects of their holiday. Receiving this kind of recognition by one of the world’s largest online travel agencies proves that Kempinski, which as a management group of luxury hotels has been focussing a lot of its energies on staff training and development, is going the right way," said Noel Attard, General Manager of the Kempinski Hotel San Lawrenz.

The Hotel said that this year’s training activities, which take place globally in all Kempinski-managed properties, are being organised under the motto "From Good To Best" and include every single employee at every level.

Mr Attard reiterated that "your people are the single most important asset if you operate in the service industry. You can have the best property but that alone will not keep your guests happy, at the end of the day, it’s the service given by your staff that your guests are likely to remember! So obviously we are very pleased that Expedia’s clients have awarded our efforts, and in turn we will endeavour to further improve our guests’ experiences at the Kempinski Hotel San Lawrenz."