Clarification needed on passenger rights for delayed flights – Sant
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MEP Alfred Sant has asked for clarification from the European Commission on the minimum duration of a flight delay that entitles a passenger for compensation under EU law.
Dr Sant said there is clearly a discrepancy between “the three hours” stated on the Commission’s web portal, and “the two hours” stated in the Regulation on Air Passenger Rights.
The Commission’s ‘Your Europe’ web portal aimed at advising citizens on their EU rights states that “if an air passenger reaches his/her final destination with a delay of three hours or more, he/she is entitled to compensation if the delay is not caused by extraordinary circumstances,” said the MEP.
“The EU Regulation on Air Passenger Rights states that the definition of a delay includes, a flight to be delayed for two hours or more in the case of flights of 1 500 kilometres or less,” he added.
The MEP went on to say that “further, Article 7 1 (a) goes on to define that passengers shall receive compensation amounting to €250 for all flights of 1 500 kilometres or less.”
Dr Sant asked the Commission to apply the said clarification to its communication portals dedicated to EU air passengers.