BOV Expands its customer service call centre
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Bank of Valletta has made a further investment in customer service by expanding the BOV Customer Service Centre. An extension of the main Customer Service Centre, which is sited at the BOV Centre in Santa Venera, has been located at the top floor of the BOV Branch in Hamrun.
The new centre is equipped with specially-designed noise-absorbent material which will keep noise pollution within the centre to a minimum. A state-of-the-art IT platform, specialised office furniture and wireless telephone headsets also empower staff members to offer a higher level of service to the many customers who call on a daily basis.
Although the centre continues to operate as one single unit, the expansion to additional premises has been made to accommodate more customer service representatives, provide a more spacious work environment, as well as provide continuity in the remote case of any system breakdown in one facility.
Speaking about the recent expansion Alan Cassar, Executive Head Sales at Bank of Valletta said, “BOV currently has over forty customer service representatives posted at the Customer Service Centre. These handle an average of 10,000 calls per week on a 24 hour basis, 7 days a week. Our representatives receive specialised training that enables them to offer a comprehensive and holistic service to our customers. This new expansion will continue to build on the excellent service already offered by the Bank’s Customer Service Centre, strengthening BOV’s position as the Bank of choice in the market.”
The BOV Customer Service centre can be reached through the dedicated number 2131 2020.