Kempinski Hotel San Lawrenz wins prestigous award
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The World Travel Awards 2009, widely considered as the “Oscars” of the travel industry, once again rewarded the five-star Kempinski Hotel San Lawrenz Gozo for its consistently high standard of services. For the third consecutive year the luxury countryside resort was voted as Malta’s Leading Spa Resort. However, the title of Mediterranean’s Leading Hotel, which saw the Kempinski hold its ground against – and beat – a considerable number of hotels, both from Malta and other countries, carries even more significance.
Increasingly, the awards are known as raising the bar for ultimate customer service and overall business performance. Growing numbers of travel companies, airlines, operators and resorts compete to walk away with one of the coveted titles.
During the World Travel Awards ceremony at the Marriott Praia D’El Rey in Portugal Graham Cooke, President of the World Travel Awards, commented, “The past 12 months have brought several challenges, namely the economic downturn and the outbreak of swine flu, which has impacted travel and tourism worldwide; today’s winners have remained focused on their long term objectives, and continued to deliver above and beyond the call of duty, setting an industry example.” He also pointed out that the winners could “display the official World Travel Awards symbol with pride on their sales and marketing literature, offering travellers a cast-iron assurance that what they are buying is a guarantee of travel excellence.”
Noel Attard, General Manager of the Kempinski Hotel San Lawrenz said, “It is our declared mission to constantly improve our guests’ experiences at our hotel. Achieving the title of Mediterranean’s Leading Hotel is deeply satisfying as it proves that we are on the right track! Obviously we will not rest on our laurels; while we are continuously training and educating our staff, substantial re-investments into the hotel’s facilities over the coming months will also ensure that the Kempinski will maintain its position as the leading countryside resort in the Maltese islands.”